Bones Pet Boutique

Last updated: October 22, 2026

Website: https://bonespetboutique.com

Bones Pet Boutique respects your privacy and is committed to protecting the personal information you provide when visiting our website, placing an order, or contacting us. This Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with our website and online store.

This policy is intended to reflect applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.

1. Personal Information We Collect

Depending on how you interact with our website, we may collect the following information:

• Contact information: Your name, email address, telephone number, and billing or shipping address.
• Order information: Products purchased, order history, delivery details, returns, refunds, and customer service communications.
• Payment information: Payment and transaction details necessary to process your purchase. Payments may be processed by third-party payment providers. We do not intend to store full payment card details on our website.
• Account information: Your username, account details, and preferences if you create a customer account.
• Technical information: IP address, browser type, device information, pages visited, and website activity.
• Marketing preferences: Your subscription status and preferences if you sign up for promotional emails or other marketing communications.

We collect only information reasonably necessary for the purposes described in this policy.

2. How We Use Your Information

We may use your information to:

• Process and fulfil orders and arrange deliveries.
• Process payments, refunds, returns, and exchanges.
• Send order confirmations, receipts, and shipping updates.
• Respond to customer inquiries and provide customer support.
• Manage customer accounts and order history.
• Improve our website, products, services, and shopping experience.
• Detect fraud, prevent abuse, and protect our website.
• Send promotional emails or advertisements where permitted by law and in accordance with your preferences.
• Meet applicable legal, tax, accounting, and regulatory obligations.

We will not use personal information for materially different purposes without obtaining consent where required by law.

3. Payments and Third-Party Service Providers

We use third-party providers to operate our online store and process transactions. Depending on the services enabled on our website, these may include:

• WooCommerce: To operate our online store and manage orders.
• Payment providers: Such as Stripe, or other payment services enabled at checkout, to process payments and refunds.
• Shipping providers: To arrange delivery and provide shipment tracking.
• Website hosting and security providers: To host, maintain, protect, and troubleshoot our website.
• Analytics and advertising services: Such as Google and Meta, if their tracking tools are enabled on our website.
• Email and marketing services: Such as Mailchimp, Brevo, or another provider, if used to manage customer communications.

These providers may process information according to their own privacy policies and the services they provide. We encourage you to review the privacy policies of the relevant providers.

We do not sell your personal information for money. We may disclose information to service providers when reasonably necessary to operate our business, fulfil your orders, or provide requested services.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to:

• Keep shopping carts and website sessions functioning.
• Remember certain preferences.
• Understand website traffic and performance.
• Measure advertising effectiveness.
• Support relevant advertising and remarketing, where enabled.

You can manage cookies through your browser settings. Blocking certain cookies may affect shopping cart, checkout, or other website features.

Where required by applicable law, we will seek consent before using non-essential cookies or tracking technologies.

5. Google and Meta Advertising

If enabled on our website, tools such as Google Analytics, Google Ads, and the Meta Pixel may collect or receive information about website visits, interactions, or purchases to help measure advertising performance and improve campaigns.

These technologies may use cookies or similar identifiers. Information may be processed by the relevant service provider in accordance with its privacy practices.

You can review the privacy and advertising settings offered by Google and Meta to manage certain advertising preferences.

6. Email Marketing and Promotional Communications

If you subscribe to our marketing communications, we may use your email address to send promotions, product updates, special offers, and store news.

You can unsubscribe from promotional emails by using the unsubscribe link included in the message or by contacting us.

We may still send essential transactional messages, such as order confirmations and shipping updates, when necessary to complete your purchase.

Commercial electronic messages will be handled in accordance with applicable requirements, including Canada’s Anti-Spam Legislation (CASL), where applicable.

7. How We Share Information

We may disclose personal information:

• To payment processors, shipping providers, website service providers, and other vendors needed to operate our business.
• To analytics or advertising providers when the relevant tools are enabled.
• When required or authorized by law, court order, or a lawful request.
• When reasonably necessary to detect fraud, protect customers, or safeguard our legal rights.

We aim to limit disclosures to what is reasonably necessary for the relevant purpose.

8. International Processing

Some third-party service providers may store or process information outside Ontario or Canada. When this occurs, information may be subject to the laws of the jurisdiction where it is processed.

We take reasonable steps to use service providers and safeguards appropriate to the nature of the information and our legal obligations.

9. Data Security and Retention

We use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, disclosure, loss, or misuse.

No website or electronic transmission can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, legal compliance, accounting, dispute resolution, and security. Information may be securely deleted or anonymized when it is no longer required, subject to applicable legal obligations.

10. Your Privacy Rights

Subject to applicable law, you may request to:

• Access personal information we hold about you.
• Correct inaccurate or incomplete information.
• Ask questions about how your information is used or disclosed.
• Withdraw consent for certain uses of your information, subject to legal or contractual restrictions.
• Unsubscribe from promotional communications.

We may need to verify your identity before responding to a request. Some information may need to be retained where required by law or for legitimate business purposes.

11. Children’s Privacy

Our website is intended for people who are able to make purchases and provide information in accordance with applicable law. We do not knowingly seek to collect personal information from children in circumstances where parental or guardian consent is required.

If you believe a child has provided personal information improperly, please contact us so we can review the situation.

12. Links to Other Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of those websites. Please review their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website technology, service providers, or legal requirements. The revised version will be published on this page with an updated revision date.

14. Contact Us

If you have questions about this Privacy Policy, wish to make a privacy request, or have concerns about how your personal information is handled, please contact: info@bonespetboutique.com

Bones Pet Boutique

Website: https://bonespetboutique.com